At Genrush, we strive to ensure your complete satisfaction with every order. This Refund Policy
outlines the conditions under which refunds are processed.
1. Eligibility for Refund
You may be eligible for a refund in the following cases:
Wrong Medicine Delivered: If you receive a medicine different from what you
ordered
Damaged Products: If the medicine is damaged, broken, or tampered with upon
delivery
Expired Products: If the medicine has expired or has less than 3 months to
expiry at the time of delivery
Order Cancellation: If you cancel your order before it is dispatched
Non-Delivery: If your order is not delivered within the promised timeframe and
you no longer need it
2. Non-Refundable Items
The following items are not eligible for refund:
Medicines that have been opened or partially consumed
Temperature-sensitive medicines (vaccines, insulin, etc.) once delivered
Orders placed with incorrect prescription or address (user error)
Change of mind after delivery
3. How to Request a Refund
To request a refund:
Contact us within 24 hours of delivery via the app, WhatsApp, or email
Provide your order ID and reason for refund
Share photos of the product (for damaged/wrong items)
Keep the original packaging intact
4. Refund Process
Refund requests are reviewed within 24-48 hours
If approved, refunds are processed within 5-7 business days
Refunds are credited to the original payment method
Cash on delivery orders are refunded via bank transfer or UPI
5. Partial Refunds
In some cases, partial refunds may be issued if only part of the order is affected. The refund amount
will be calculated based on the items eligible for return.
6. Replacement Option
Instead of a refund, you may choose to receive a replacement for damaged or wrong items. Replacements
are subject to product availability.
7. Delivery Charges
Delivery charges are refundable only if the refund is due to an error on our part or the pharmacy's
part. User-initiated cancellations may not include delivery charge refunds.
8. Contact for Refunds
For refund requests or questions, contact us at:
Email: support@genrush.in WhatsApp: +91 98765 43210 In-App: Help & Support section
9. Policy Changes
Genrush reserves the right to modify this Refund Policy at any time. Changes will be posted on this
page with an updated date.